FAQ

Our Frequently Asked Questions

ABOUT US

You can read our complete story of Stonebridge Watches HERE

Here at Stonebridge Watches we specialise in watches 40mm or under including many vintage models. Therefore for those watch wearers or collector's that have a slender wrist or simply enjoy a small to mid-size watch we are here to hopefully fill that void. We grew frustrated with some watch listings where finding the size was a challenge ! You will note the first specification on each watch here at Stonebridge mentions the case size. Plus our watches are categorised into a range of sizes. Along with our friendly and personal service we hope this extends your viewing and shopping experience.

ARE THE WATCHES YOU OFFER IN STOCK ?

Yes, we update the website every few hours if not sooner and all items listed are available for immediate order. We do not list any third party watches, all are owned wholly by Stonebridge.

WHAT TYPE OF SHIPPING DO YOU OFFER ?

You can find a more detailed answer of our shipping policy HERE

We offer free worldwide shipping on all orders £1000 or over.

Free UK shipping on all orders

Non UK orders under £1000 are subject to a charge of £40

We ship using a combination of couriers from FedEx / UPS and Royal Mail

WILL I HAVE TO PAY IMPORT TAXES ?

If you are ordering from outside of the UK you maybe liable for import duties/taxes. Please check before ordering as Stonebridge Watches will not be held responsible for any charges incurred.

DO YOU OFFER A WARRANTY ?

Yes, we offer a 6 month warranty on all our watches, you can read more HERE

WHAT TYPES OF PAYMENT DO YOU ACCEPT ?

We accept all the major credit cards, paypal and bank transfer. We also accept cash payments if collecting the watch in person. Please see below for more details.

CAN I COLLECT MY WATCH OR VIEW IN PERSON ?

Yes you may, but only by appointment only we are based in Hornchurch Essex. As no watches are held on site it is important for you to contact us first and we can arrange a viewing or collection appointment.

CAN I VIEW THE WATCH ONLINE ?

Yes we can arrange a viewing via whats app, by either sending a video or a live call. Please contact us to discuss a mutually agreeable time.

CAN I PAY A DEPOSIT TO SECURE A WATCH ?

Yes, you may but only on watches priced £500 or above. A minimum 10% deposit will be taken and the remaining balance must be paid within 14 days. More details available on request.

CAN YOU SOURCE A WATCH ?

Yes, this is an option, especially if you would like a watch that has previously sold through Stonebridge. More details are available at the time of requesting.

HOW DO I CARE FOR MY WATCH ?

Our helpful guide (our 10 watch commandments !) can be found HERE

CAN YOU REPAIR A WATCH ?

Yes, we have a trusted watchsmith that Stonebridge has used for many years. Please be aware any repair can take a few weeks, depending on the backlog and complexity of the repair.

WHAT IS YOUR RETURNS POLICY ?

Our complete returns policy can be found HERE

HOW DO YOU GRADE YOUR WATCHES ?

We try to be as accurate as possible with our gradings, you can read more HERE

I HAVE ANOTHER QUESTION

Please contact us at admin@stonebridgewatches.com or our whats app number 0044 7990 514555