RETURNS

Our Returns Policy At Stonebridge Watches

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable) and in its original packaging. A receipt or proof of purchase will also be required.

To start a return, contact us at admin@stonebridgewatches.com If your return is accepted, we will advise on the best method of return.

When contacting regarding a return, please include the following information

Order number
Item you wish to return
Reason for return
Confirm item has not been worn/used

Items sent back to us without first requesting a return will not be accepted. Items will be inspected after being received. You can always contact us for any return question at admin@stonebridgewatches.com.

If you happen to change your mind and wish to return your item within our 14 day policy you will be eligible for a full refund, minus the courier and insurance costs to and from your designated address.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

Unfortunately, we cannot accept returns on sale items.

Exchanges

We do not exchange items. The easiest way is to return your item and then process a new order.

Refunds

We will notify you once we’ve received and inspected your returned watch and if a refund is approved. If accepted, you will be automatically refunded to your original payment method. Please be patient when requesting a refund, the process can take time, even once the monies are approved to return.