0044 7990514555
About Us
This web site is owned and operated by Stonebridge Watches who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
admin@stonebridgewatches.com
Tel No: 0044 7990 514 555
admin@stonebridgewatches.com
Tel No: 0044 7990 514 555
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments and paypal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept card payments and paypal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
FREE UK SHIPPING ON ALL ITEMS
FREE WORLDWIDE SHIPPING ON ORDERS OVER £1000
Non UK orders under £1000 will be subject to a shipping charge of £40
All watch orders will be shipped as soon as funds have cleared via Paypal, Credit Card Payment or Bank Transfer
We ship with our trusted couriers daily, and all orders are packed and processed before 5 pm (GMT) Monday to Friday. Saturday deliveries are not always available, please contact us if required. If there is any delay we will notify you immediately.
If you have purchased a watch online from outside the UK. We may request a copy of your ID and proof of address, such as a bank statement or utility bill. The watch will then be sent to your local FedEx or UPS point and will require ID upon collection. This maybe dependent on the value of your order or the country of destination and therefore otherwise will be sent to you direct (no collection required).
We ship with a trusted courier, insured and tracked. This can take between 1 to 10 working days depending on which country we are shipping to. We will fulfil your order with a tracking number we will send to the email you provided to us with your order. We understand some customers would prefer to have the item delivered to for example their work address, however we cannot insure the parcel and therefore is entirely at the customer's risk. For this reason we strongly recommend only using your registered home address.
Once items are shipped, liability is covered by the terms of the carrier. We will ship to the shipping address specified by you, the customer. If you did not provide us with an accurate address, neither Stonebridge Watches nor the shipping courier can be held responsible for the loss of an item. Please double check your shipping address. Any shipping damage must be reported to us within 48 hours of delivery; otherwise, it is ineligible for insurance or refund claims.
As customs procedures & protocols vary by country, our estimated shipping times do not include the time it takes to clear through your local customs agency. These can delay your parcel, so please be patient.
Stonebridge Watches are not responsible for any delays caused by the customs clearance process. You will need to contact your local customs office if there are any issues. Stonebridge Watches are unable to do this on your behalf.
PLEASE NOTE
Customers from outside the EU/UK will be charged the same as UK and EU customers. This price is exclusive of local tax, vat, import fees or other local duties, which may apply depending on which country you are in. Any charges applied upon import will be your responsibility and must be paid by yourself. Please consider these before purchase.
If items are returned to us undelivered (including failed or refused deliveries), re-importation and shipping costs will be debited from any refund due.
FREE WORLDWIDE SHIPPING ON ORDERS OVER £1000
Non UK orders under £1000 will be subject to a shipping charge of £40
All watch orders will be shipped as soon as funds have cleared via Paypal, Credit Card Payment or Bank Transfer
We ship with our trusted couriers daily, and all orders are packed and processed before 5 pm (GMT) Monday to Friday. Saturday deliveries are not always available, please contact us if required. If there is any delay we will notify you immediately.
If you have purchased a watch online from outside the UK. We may request a copy of your ID and proof of address, such as a bank statement or utility bill. The watch will then be sent to your local FedEx or UPS point and will require ID upon collection. This maybe dependent on the value of your order or the country of destination and therefore otherwise will be sent to you direct (no collection required).
We ship with a trusted courier, insured and tracked. This can take between 1 to 10 working days depending on which country we are shipping to. We will fulfil your order with a tracking number we will send to the email you provided to us with your order. We understand some customers would prefer to have the item delivered to for example their work address, however we cannot insure the parcel and therefore is entirely at the customer's risk. For this reason we strongly recommend only using your registered home address.
Once items are shipped, liability is covered by the terms of the carrier. We will ship to the shipping address specified by you, the customer. If you did not provide us with an accurate address, neither Stonebridge Watches nor the shipping courier can be held responsible for the loss of an item. Please double check your shipping address. Any shipping damage must be reported to us within 48 hours of delivery; otherwise, it is ineligible for insurance or refund claims.
As customs procedures & protocols vary by country, our estimated shipping times do not include the time it takes to clear through your local customs agency. These can delay your parcel, so please be patient.
Stonebridge Watches are not responsible for any delays caused by the customs clearance process. You will need to contact your local customs office if there are any issues. Stonebridge Watches are unable to do this on your behalf.
PLEASE NOTE
Customers from outside the EU/UK will be charged the same as UK and EU customers. This price is exclusive of local tax, vat, import fees or other local duties, which may apply depending on which country you are in. Any charges applied upon import will be your responsibility and must be paid by yourself. Please consider these before purchase.
If items are returned to us undelivered (including failed or refused deliveries), re-importation and shipping costs will be debited from any refund due.
Delivery Schedule
We aim to ship your item within 48 hours. Notification will be sent by e-mail confirming shipment and details will be enclosed regarding delivery.
FREE UK SHIPPING ON ALL ITEMS
FREE WORLDWIDE SHIPPING ON ORDERS OVER £1000
Non UK orders under £1000 will be subject to a shipping charge of £40
All watch orders will be shipped as soon as funds have cleared via Paypal, Credit Card Payment or Bank Transfer
We ship with our trusted couriers daily, and all orders are packed and processed before 5 pm (GMT) Monday to Friday. Saturday deliveries are not always available, please contact us if required. If there is any delay we will notify you immediately.
If you have purchased a watch online from outside the UK. We may request a copy of your ID and proof of address, such as a bank statement or utility bill. The watch will then be sent to your local FedEx or UPS point and will require ID upon collection. This maybe dependent on the value of your order or the country of destination and therefore otherwise will be sent to you direct (no collection required).
We ship with a trusted courier, insured and tracked. This can take between 1 to 10 working days depending on which country we are shipping to. We will fulfil your order with a tracking number we will send to the email you provided to us with your order. We understand some customers would prefer to have the item delivered to for example their work address, however we cannot insure the parcel and therefore is entirely at the customer's risk. For this reason we strongly recommend only using your registered home address.
Once items are shipped, liability is covered by the terms of the carrier. We will ship to the shipping address specified by you, the customer. If you did not provide us with an accurate address, neither Stonebridge Watches nor the shipping courier can be held responsible for the loss of an item. Please double check your shipping address. Any shipping damage must be reported to us within 48 hours of delivery; otherwise, it is ineligible for insurance or refund claims.
As customs procedures & protocols vary by country, our estimated shipping times do not include the time it takes to clear through your local customs agency. These can delay your parcel, so please be patient.
Stonebridge Watches are not responsible for any delays caused by the customs clearance process. You will need to contact your local customs office if there are any issues. Stonebridge Watches are unable to do this on your behalf.
PLEASE NOTE
Customers from outside the EU/UK will be charged the same as UK and EU customers. This price is exclusive of local tax, vat, import fees or other local duties, which may apply depending on which country you are in. Any charges applied upon import will be your responsibility and must be paid by yourself. Please consider these before purchase.
If items are returned to us undelivered (including failed or refused deliveries), re-importation and shipping costs will be debited from any refund due.
FREE UK SHIPPING ON ALL ITEMS
FREE WORLDWIDE SHIPPING ON ORDERS OVER £1000
Non UK orders under £1000 will be subject to a shipping charge of £40
All watch orders will be shipped as soon as funds have cleared via Paypal, Credit Card Payment or Bank Transfer
We ship with our trusted couriers daily, and all orders are packed and processed before 5 pm (GMT) Monday to Friday. Saturday deliveries are not always available, please contact us if required. If there is any delay we will notify you immediately.
If you have purchased a watch online from outside the UK. We may request a copy of your ID and proof of address, such as a bank statement or utility bill. The watch will then be sent to your local FedEx or UPS point and will require ID upon collection. This maybe dependent on the value of your order or the country of destination and therefore otherwise will be sent to you direct (no collection required).
We ship with a trusted courier, insured and tracked. This can take between 1 to 10 working days depending on which country we are shipping to. We will fulfil your order with a tracking number we will send to the email you provided to us with your order. We understand some customers would prefer to have the item delivered to for example their work address, however we cannot insure the parcel and therefore is entirely at the customer's risk. For this reason we strongly recommend only using your registered home address.
Once items are shipped, liability is covered by the terms of the carrier. We will ship to the shipping address specified by you, the customer. If you did not provide us with an accurate address, neither Stonebridge Watches nor the shipping courier can be held responsible for the loss of an item. Please double check your shipping address. Any shipping damage must be reported to us within 48 hours of delivery; otherwise, it is ineligible for insurance or refund claims.
As customs procedures & protocols vary by country, our estimated shipping times do not include the time it takes to clear through your local customs agency. These can delay your parcel, so please be patient.
Stonebridge Watches are not responsible for any delays caused by the customs clearance process. You will need to contact your local customs office if there are any issues. Stonebridge Watches are unable to do this on your behalf.
PLEASE NOTE
Customers from outside the EU/UK will be charged the same as UK and EU customers. This price is exclusive of local tax, vat, import fees or other local duties, which may apply depending on which country you are in. Any charges applied upon import will be your responsibility and must be paid by yourself. Please consider these before purchase.
If items are returned to us undelivered (including failed or refused deliveries), re-importation and shipping costs will be debited from any refund due.
Back Orders
We do not offer Back Orders. In the unlikely event your watch is unavailable we will issue a full refund.
Tax Charges
If you are ordering from outside the UK please check with your country's import tax rules. Stonebridge Watches does not take resposability for any costs incurred for items shipped to outside of the UK.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.
Stonebridge Watches cannot view any of your card data or details. All details are encrypted and the sale is completed.
Stonebridge Watches cannot view any of your card data or details. All details are encrypted and the sale is completed.
Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us
Our contact details are as follows
Stonebridge Watches (Full address is vailable on request)
Hornchurch
Essex
RM12 6QB
UK
E-mail - admin@stonebridgewatches.com
Phone No. 0044 7990 514 555
Stonebridge Watches (Full address is vailable on request)
Hornchurch
Essex
RM12 6QB
UK
E-mail - admin@stonebridgewatches.com
Phone No. 0044 7990 514 555
Privacy Policy
This Privacy Policy describes how stonebridgewatches.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers, PayPal details, bank transfer details), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose, to our network of watch repairers (such as watch reference and serial numbers), and our couriers for the purposes of delivery of goods. Our main courier is Fed/Ex. However we may also use Royal Mail Group plc for selected deliveries.
Customer support information
Examples of Personal Information collected: Full name, address, telephone number and email address.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We share your Full Name, Shipping Address, Phone Number and Email Address with our Couriers; Fed-Ex and Royal Mail Group plc.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through admin@stonebridgewatches.com
Your Personal Information will be initially processed in the UK and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through admin@stonebridgewatches.com
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers, PayPal details, bank transfer details), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose, to our network of watch repairers (such as watch reference and serial numbers), and our couriers for the purposes of delivery of goods. Our main courier is Fed/Ex. However we may also use Royal Mail Group plc for selected deliveries.
Customer support information
Examples of Personal Information collected: Full name, address, telephone number and email address.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We share your Full Name, Shipping Address, Phone Number and Email Address with our Couriers; Fed-Ex and Royal Mail Group plc.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through admin@stonebridgewatches.com
Your Personal Information will be initially processed in the UK and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through admin@stonebridgewatches.com
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons
Returns Policy
Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable) and in its original packaging. A receipt or proof of purchase will also be required.
To start a return, contact us at admin@stonebridgewatches.com If your return is accepted, we will advise on the best method of return.
When contacting regarding a return, please include the following information
Order number
Item you wish to return
Reason for return
Confirm item has not been worn/used
Items sent back to us without first requesting a return will not be accepted. Items will be inspected after being received. You can always contact us for any return question at admin@stonebridgewatches.com.
If you happen to change your mind and wish to return your item within our 14 day policy you will be eligible for a full refund, minus the courier and insurance costs to and from your designated address.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
Unfortunately, we cannot accept returns on sale items.
Exchanges
We do not exchange items. The easiest way is to return your item and then process a new order.
Refunds
We will notify you once we’ve received and inspected your returned watch and if a refund is approved. If accepted, you will be automatically refunded to your original payment method. Please be patient when requesting a refund, the process can take time, even once the monies are approved to return.
